Our Membership Agreement

1. What this agreement is about

This agreement describes how we will supply you with the service and support for the membership.
This agreement, together with any relevant pages on our website, covers the Process Policy subscription membership including any support, upgrades, additions or other variants to this service.

Summary of this agreement

If you accept this agreement and pay the appropriate subscription fees (as applicable), we will provide you with the service as described in this agreement.
• Paragraph 2 describes who this agreement is between.
• Paragraph 3 explains the terminology used in this agreement.
• Paragraph 4 describes our commitments to you. Paragraph 5 describes your obligations to us.
• Paragraph 6 describes how you indicate that you accept this agreement, and when the agreement starts.
• Paragraph 7 describes how you or we may end this agreement.
• Paragraph 8 describes costs and billing.
• Paragraph 9 describes our support.
• Paragraph 10 describes our liability and responsibility to you if something goes wrong.
• Paragraph 11 the general terms of this agreement.

2. Who this agreement is between

This agreement is between:
Process Policy Ltd
  Company registration number 08093889, registered office: 14 Willoughby road, NW3 1SA, London, United Kingdom; and
You, the person or organisation authorised to use the service.
  By entering into this agreement you and we agree to be bound by it to keep to their terms, and we agree to provide the service and support to you
  as described in this agreement.

3. Terminology and what certain words mean

"Process Policy" (or "Process Policy Ltd") is a software company based in London, United Kingdom.
"ProcessPolicy" (or "https://processpolicy.com") is an online software solution for improving business performance and enforcing company policies
 through workflows, checklists, audit trails, escalations and alerts.
"User" (or "you") – you or the people authorised by you to use the service.
"Service" – Access to our website (https://processpolicy.com), business information and reports.
"Support" - support covering problems you may have using the service.
"Account Type" – The account type you selected during registration, (personal account, business account, corporate account).
 If a custom account type has been offered to the user, and paid for, this shall be the account type.
"Subscription Type" – The subscription type you selected during registration, (monthly, yearly).
 If a custom subscription type has been offered to the user, and paid for, this shall be the subscription type.
"Duration of the subscription" – The period from the agreement start date until the termination of the subscription.
"Subscription Period" – The subscription type period (month, year, custom).
"Business Information" – Any information that appears on our website.
"Business Advice" – Any information provided to you by our support team.
"In writing" – communication by email or letter.

4. Our Commitments to You

a. For the duration of the subscription we will supply you with the service and support as described in this agreement.
b. We guarantee that we will use our reasonable skills and care to provide the service, support and any other service for which you have paid our fees
    or which you are entitled to under this agreement, but you understand that we cannot guarantee that the provision by us of the service and support
    will be constant and without interruption.
c. We will give you support covering problems you may have using the service which will be given by way of email and self-help online support.
    Unless we agree otherwise, we will not give you support or other assistance for any client-side issues including browser related issues, hardware, integration,
    third-party software or other client-side issues.
    The level of our support only applies to the level of support which you have subscribed to.

5. Your Obligations to Us

a. You must pay the appropriate subscription fees for a subscription in accordance with this agreement.
b. You must only use the business information and business advice for your legitimate business purposes. You can see and download the business information,
    and make any copies you reasonably need for your employees, who may need to have the business information to do their work for you.
    However, you must not remove or alter any copyright, notices, trademarks or other notices we may put on the business information.
c. You must not use business information or business advice in any way other than as set out in this agreement, or as allowed by us in writing.
    In particular, you must not sell, rent out, distribute, publish, display or alter the business information or create documents from any business information,
    business advice, our website or any other materials you receive from us, or use business information or business advice for any illegal purpose.

6. How you indicate that you accept this agreement, and when the agreement starts

a. By ticking the "I agree to the Terms of Service" tickbox on the registration form, you indicate that you accept every term of this agreement.
b. This agreement starts from the date you accept this agreement and you have paid the appropriate subscription fees for a subscription in accordance
    with this agreement.

7. How you or we may end this agreement

a. We may end this agreement at any time on giving you at least seven days' notice and if we do, we will refund to you such proportion of the last subscription fee
    you have paid for the last subscription period in question as is appropriate to the unexpired period of the last subscription period.
b. You may end this agreement at any time, without notice, by stopping your subscription through PayPal. If you do, you will not be entitled to any refund of your
    subscription fees and if you have not paid all of your fees, you must also pay them to us immediately.
    If you owe us any other amounts in relation to this agreement at the time you end this agreement, you must also pay them to us immediately.
c. This agreement will automatically and immediately end if you become bankrupt (or something similar happens) or your business cannot pay its debts or stops,
    trading or if any finance arrangement relating to the service or support has ended for any reason without you paying the full amount of
    that finance. In those circumstances, we will not give you a refund.
d. If you or we discover that the other has done something which is not allowed by this agreement, or have not done something that must be done, the one who
    discovered the situation can give the other notice that the matter must be put right within 7 days. If the matter is put right in that time, no further action
    will be taken. If it is not put right in that time, the person who discovered the situation can then end this agreement by giving the other notice
    that this agreement will immediately end. If this agreement is terminated because of something we have done or not done, we will refund to you
    such proportion of the subscription fee you have paid for the last subscription period in question as is appropriate to the unexpired period of
    the duration of this agreement. In all other circumstances, we will not give you a refund.
e. We may also end this agreement if you fail to pay any amount you owe to us within seven days of the due date, or, alternatively we may stop providing the service
    and support to you until you have paid us those outstanding amounts.

8. Costs and billing

a. Commencing on the date you enter your billing information, Process Policy will charge you for your use of the service based on the account type you selected
    (Business Account, Corporate Account) and at the rate(s) posted by Process Policy on the website, unless you have selected the free
    Personal Account. Process Policy charges and collects in advance of your use of the service on a monthly cycle (for a monthly subscription)
    and a yearly cycle (for a yearly subscription).
b. Such fees are due and fully earned on the first day of the subscription period for which they are charged, provided this agreement has not previously been
    terminated or cancelled in accordance with its terms.
c. You may upgrade your subscription at any time subject to you paying to us any additional fees. You may only downgrade your support subscription at the end
    of your current subscription period (i.e. the downgrade will only apply to the new subscription period).
d. If a custom subscription fee has been offered to the user, and paid for, this shall be the subscription fee.
e. The payment transaction is processed through PayPal (www.paypal.com), a global e-commerce business allowing payments and money transfers to be made
    through the internet.
    You agree that we will not be liable for any issue involving the payment transaction with the third party, including mistakes, exchange rates
    or any other issue involving the third party. You agree that you will be responsible for any issue involving the payment transaction.
f. Unless you tell us that you do not wish to renew your subscription before the end of your current subscription period we will renew your support
    subscription for a further subscription period and you must pay the renewal fees to us in full. If you fail to tell us before your renewal
    date that you do not wish to renew your support subscription or if use any part of the support services after the renewal date you agree
    that we will be entitled to assume that you are happy the service and that you agree to the renewal of your subscription.
g. We will provide you at no extra charge support covering problems you may have using the service, which will be given by way of email
    and self-help online support.
h. We will provide you at no extra charge with any 'upgrades' we make to the software during the duration of your subscription. You will be using the latest
    version of the software solution.

9. Support

a. We will provide you at no extra charge support covering problems you may have using the service, which will be given by way of email and self-help online support.
b. If a support request cannot be provided in reasonable time and effort, we will offer you, for an extra charge, professional services to resolve problems you may
    have using the service. You agree that the decision if the issue is covered in the support or professional services is to be decided by Process Policy.
c. The offer will be given by way of email.
d. We cannot guarantee that our website will be compatible with your browser or computer set-up, or that your access to our website will not be interrupted
    (this may be beyond our control).
e. We will do everything reasonably possible to make sure that the sections of our website which contain downloadable documents are free from viruses.
    However, we cannot guarantee this. We recommend that you use your own virus-protection software.
f. From time to time we may temporarily stop providing access to our website, for maintenance, repairs or other reasons. If possible, we will try to make sure this
    happens outside normal business hours.
    We may stop providing access to our website at any time on giving you one working days’ notice by email or by withdrawing the website, in which case this
    agreement will terminate.
g. Unless this agreement says otherwise, we are not bound by any other contract terms, warranties or other type of promise. If, under any law, a particular term,
    warranty or other type of promise relating to the support, the business information, the business advice and the business advice would automatically be
    included in this agreement, we will only be bound by that term, warranty or promise to the extent set by law.
h. We cannot guarantee that the support will meet your needs or that we will be able to fix any problem with the service which has arisen.
i. If you are not satisfied with the support we supply to you, or have any other problem with it, please email our support team on support@processpolicy.com with the
    word "Escalation" in the email subject. The issue will be automatically escalated.

10. Our liability and responsibility to you if something goes wrong

a. Our liability (including for negligence) in any year under this agreement will be limited to paying you an amount equal to the total of 125% of all fees you paid
    for the service in that year.
b. You are better placed to understand the risks to your business that may occur as a result of your using the service and support. Accordingly, we will not be
    responsible for any of the following, even if we knew or should have known there was a possibility you could experience the problem:
  • financial or similar loss of any kind, including, for example, loss of profits, business, estimated savings or goodwill, however the loss is caused;
  • any interruption to your business or damage to information, however that interruption or damage is caused (particularly because you should maintain
    regular backups of your own information);
    loss or damage which we could not have reasonably known about at the time you entered into this agreement;
  • losses you suffer as a result of using the service, support or business information other than as described in this agreement and the relevant documents.
    We recommend that you consider obtaining insurance cover if you believe that you could experience anything that we have told you that we will
    not be responsible for.
c. Nothing in this agreement will prevent or limit your or our liability for any legally binding promise, automatically given by law.
d. Your and our responsibilities under this agreement are reasonable because they reflect that:
  • we cannot control how, and for what purposes, you use the service, the support, the business information, the business advice (where appropriate);
  • we have not developed the service, the support, the business information, or the business advice (where appropriate) specifically for you; and
  • although we follow good industry practice, it is not economically possible for us to carry out all the tests necessary to make sure there are no problems
    with the service, the support, the business information, or the business advice (where appropriate).

11. General Terms

a. If a court or similar body decides that any wording in this agreement cannot be enforced, that decision will not affect the rest of this agreement, which will remain
    binding on both of us. However, if the wording that cannot be enforced could be enforced if part of it is deleted, we will both treat the relevant part of the
    wording as if it is deleted.
b. If you or we fail to, or delay in, exercising any rights under this agreement, that will not mean that those rights cannot be exercised in the future.
c. For more information on how we use information about you, see the privacy policy on our website.
d. For more information on how we secure your information, see the security policy on our website.
e. If there is any difference between information on our website and a term in this agreement, the term will apply.
f. From time to time we may change this agreement by telling you that we have changed it. If you do not agree with those changes, please contact us as soon as
    possible. If you pay for any other or additional service from us, after we have told you that we have changed this agreement, we will consider you to have
    accepted those changes.
g. If circumstances beyond our reasonable control arise, we will not be liable for failing to meet our responsibilities in this agreement because of those
    circumstances, for as long as those circumstances continue.
h. This agreement is between us and you. Nothing in this agreement gives anyone any right or benefit under this agreement (or any benefit under the Contracts
    (Rights of Third Parties) Act 1999). This means that only you and we can benefit from the rights set out in this agreement.
i. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) is
    governed by the laws of England and Wales and you and we both agree that the courts of England and Wales will be the only courts that can decide on
    legal disputes or claims about this agreement.
j. Unless specified, the business information and business advice is prepared and updated in line with relevant laws and best practice in England and Wales,
    Scotland and Northern Ireland. It is only suitable for use in those countries. However, business information cannot take account of all circumstances,
    and so cannot provide specific advice (such as how a particular event will affect your legal position).
    We recommend that you get your own legal advice if you have any questions about an issue set out in business information.
    If you use any of the business information without getting your own legal advice, you do so entirely at your own risk.
k. When preparing and updating our business information and business advice we will do everything reasonably possible to make sure it is correct and up to date.
    Check our website to see if that document or any related material has been updated.